Objectif Lune’s workflow technology for pen and paper helps Lewis reach key strategic objectives to ensure long-term sustainability of the business.
"The digital pen captures and transmits the signatures to the company system where a digital version is created and the customers keep the original, signed document. Our credit application process is now fully digitalised and has already proven to save both time and shipping costs. Anoto’s digital pens enable us to be more productive, offer a fast service and allows us to stay competitive. "
Lewis Group is South Africa’s leading retailer of household furniture, electrical appliances and home electronics, sold on credit. Focused primarily on the rapidly expanding middle to lower income market, the group has a credit customer base of close to 700 000 making Lewis the country’s largest furniture chain and one of the most recognisable brands in furniture retailing. www. lewisgroup.co.za
Lewis Group is devoted to maintaining a culture of effective corporate governance to ensure the long-term sustainability of the business. Key medium-term strategic objectives included: to grow the store base to 700, improve operating profit margin, reduce debtor costs as well as maintain costs.
Lewis Group wanted to optimise processes within the current business model, particularly focusing on the credit application process. This remains one of the most central business process for Lewis group’s operations and currently takes place daily in over 600 store branches across South Africa.
Objectif Lune’s workflow technology, PlanetPress Capture was combined with Anoto's digital writing technologies.The solution designed for the Lewis Group ensures:
Reduce costs - no more irretrievable documents as digital copies of the contracts are immediately available
Maintain costs and improve operating profit margin - reduced printing costs as a result of eliminating the need for a multipart business form, only one is now necessary. Also boxes of signed contracts previously had to be regularly shipped to Head Office for processing and archiving, the new solution allows everything to be done electronically, saving on both time and shipping costs.
Optimise business processes - changes required on contract forms become available instantaneously as modification made at Head Office can be instantly pushed through to all branches and processed immediately
Environment sustainability - reduced significantly the number of printed pages and eliminated document shipping resulting in low paper consumption and lower carbon footprint
The digital pen captures and transmits the signatures to the company system where a digital version is created and the customers keep the original, signed document. Our credit application process is now fully digitalised and has already proven to save both time and shipping costs. Anoto’s digital pens enable us to be more productive, offer a fast service and allows us to stay competitive.
IT Director at Lewis
No control meant money down the drain, this data capture solution reduced our servicing costs by 75%.
Mr Brown - General Manager, Hireco Trailer Rentals
The digital pen has reduced the time taken to get paperwork back to our office dramatically. This has many benefits including improved customer service through prompt supply of information and service documents, improved engineer productivity. The big advantage of the digital pen system is that the engineers didn’t need to learn anything new – they can all write.
Mr Simon Rivers, Managing Director, SPR Trailer Services Ltd